At Lux Gem Craft, we are committed to delivering your orders in a reliable and efficient manner. This Shipping Policy outlines how we handle and process shipments for our customers worldwide.

Order Processing
All orders are processed after confirmation. Once your order is placed, we begin preparing it for shipment. Orders are typically processed within 1–3 business days, excluding weekends and public holidays.

Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase. Any additional costs such as duties or taxes (if applicable) are the responsibility of the customer.

Order Tracking
Once your order has been shipped, you may receive a confirmation message with tracking details, if available. This allows you to monitor the progress of your shipment.

Delivery Issues
If you experience any issues with your delivery, such as delays, lost packages, or incorrect addresses, please contact us as soon as possible at [email protected]. We will make reasonable efforts to assist you in resolving the issue.

Incorrect Address
It is the responsibility of the customer to provide accurate shipping information. We are not responsible for orders delivered to incorrect addresses provided at the time of purchase. If you notice an error, please contact us immediately before your order is dispatched.

Damaged or Missing Items
If your order arrives damaged or if any items are missing, please notify us within 48 hours of delivery. Include clear details and, if possible, photographic evidence so we can resolve the issue promptly.

Contact Us
If you have any questions or concerns regarding our Shipping Policy, please contact us at [email protected].