At Lux Gem Craft, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, please review our refunds and returns policy below.

Return Eligibility
You may request a return within 7 days of receiving your order. To be eligible for a return, the item must be unused, in its original condition, and in its original packaging. Items that show signs of wear or damage may not be accepted.

Return Process
To initiate a return, please contact us at [email protected] within the 7-day return window. Include your order details and reason for return. Once your request is approved, we will provide instructions on how to return the product.

Inspection and Approval
After we receive your returned item, it will be inspected within 3–5 business days. We will notify you regarding the approval or rejection of your return based on the condition of the item.

Refunds
If your return is approved, your refund will be processed within 5–7 business days after approval. Refunds will be issued in a suitable manner agreed upon with the customer since we operate on a cash on delivery basis.

Exchanges
We only replace items if they are defective or damaged. Requests for exchanges must be made within 7 days of delivery. Once approved, the replacement process may take 5–10 business days depending on product availability.

Non-Returnable Items
Certain items may not be eligible for return due to hygiene or safety reasons. These will be clearly communicated where applicable.

Late or Missing Refunds
If you have not received your refund within the stated timeframe, please contact us at [email protected] for assistance.

Shipping for Returns
Customers are responsible for return shipping costs unless the item received was damaged or incorrect. We recommend using a trackable shipping service, as we are not responsible for items lost in transit.

Contact Us
If you have any questions about our Refunds and Returns Policy, please contact us at [email protected].